Shipping policy

PROCESSING TIME

Our standard processing time is 1–3 business days.

As many of our pieces are personalised to order, processing times may vary slightly during busy or seasonal periods. If there is a significant delay, we will contact you as soon as possible.

Please note that processing time is separate from delivery time.

DELIVERY WITHIN IRELAND

All orders within Ireland are sent using a tracked delivery service.

Tracked delivery is €6.95 for orders under €60.

We offer free shipping on orders of €60 or more within Ireland, which is applied automatically at checkout.

Once your order has been dispatched, tracking details will be sent to the email address provided at checkout.

INTERNATIONAL SHIPPING

We offer worldwide shipping.

Shipping options and prices are calculated at checkout based on your delivery destination and order details.

International delivery times may vary depending on the destination, local postal services and customs processing.

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Any such charges are the responsibility of the customer.

LOCAL COLLECTION

Local collection is available for all orders.

Collection is by appointment only. Once your order is ready, you will receive a ready-for-pickup notification. We will then contact you separately to confirm the collection location and an available collection time.

Please wait for confirmation of the collection details before travelling to collect your order.

Please bring your order confirmation when collecting your order.

DELIVERY ADDRESSES

Please ensure that your delivery address is complete and correct before placing your order.

If you notice an error after ordering, please contact us as soon as possible. We will always do our best to help, but changes cannot be guaranteed once an order has been processed or dispatched.

If an order is returned to us due to an incorrect or incomplete address provided at checkout, additional shipping charges may apply before the order can be resent.

TRACKING & DELAYS

Delivery times may be affected by circumstances outside our control, including carrier delays, seasonal demand and other delivery disruptions.

Tracking updates can occasionally take some time to appear. If your parcel is delayed, lost or damaged in transit, please contact us and we will be happy to assist.

LOST OR DAMAGED PARCELS

Please contact us as soon as possible if your order arrives damaged or appears to be lost in transit.

For damaged parcels, please keep all packaging and provide clear photographs of the outer packaging, shipping label, damaged product and any damage inside the parcel. This information may be required when submitting a claim with the delivery carrier.

QUESTIONS ABOUT SHIPPING

If you are ordering for a special date or would like help with shipping or collection options, please contact us before placing your order.

While we cannot guarantee delivery dates provided by the carrier, we will be happy to confirm our current processing time and help you choose the most suitable delivery option available.

Nothing in this Shipping Policy affects your statutory consumer rights.